Refund Policy Capital Baths – UAE :

At Capital Baths, customer satisfaction is our top priority. We stand by the quality of our products and aim to provide a transparent and fair refund process for our valued customers. This policy applies to purchases made through our website https://capitalbaths.com and at any of our showrooms across the UAE.

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1. Online Orders

1.1 Returns & Refund Eligibility

• Refunds are accepted within 7 days from the date of delivery.

• The product must be:

  • Unused and in original condition.

  • In its original packaging with all tags, accessories, and documentation.

  • Accompanied by the original receipt or proof of purchase.

1.2 Non-Refundable Items

• Custom-made or special-order items.

• Clearance or discounted items marked as "Final Sale".

• Used, installed, or damaged products after delivery.

1.3 Refund Process

• Once the item is inspected and approved, a refund will be issued within 7–14 business days.

• Refunds will be processed using the original method of payment.

• Shipping or delivery charges are non-refundable unless the product is defective or an incorrect item was delivered.

1.4 Defective or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

• We will arrange a replacement or full refund, including any applicable delivery fees.

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2. Showroom Purchases

• For purchases made at our showrooms, customers must return the product to the same showroom along with the original invoice.

• Refunds or exchanges are subject to the same conditions listed above.

• Refunds for showroom purchases may take up to 7 business days depending on the payment method.

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3. How to Request a Refund

To request a refund or report a product issue, please contact our Customer Support Team:

📧 Email: finance@capitalbaths.com
📞 Phone: +971 52 267 3451
📍 Visit: Any of our showrooms across the UAE
🌐 Website: https://capitalbaths.com

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Capital Baths reserves the right to update or modify this Refund Policy at any time without prior notice.